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A positive impact for employees

As a responsible employer, we work hard to attract and nurture the best talent which is why it is vital that our Home for Success ethos extends to all those who work with us.

This means creating a culture and working environment where difference is valued, and employees feel a sense of belonging.

In 2023

Our key achievements


Our approach to wellbeing focuses on mental, physical, financial and social wellbeing. In 2023, we introduced a number of new wellbeing-focused employee benefits including:
• Physical and mental wellbeing resources, courses and benefits
• Discounted gym membership and access to wellbeing tools for employees and their families and friends
• A new one-stop employee benefits, discounts and recognition platform which also allows employees to celebrate and reward each other every day

Fair Pay

We are proud to be a Real Living Wage employer, and in 2016 became the first in the purpose-built student accommodation sector to earn Real Living Wage accreditation.

In 2023 all our employees and temporary workers earned at least £10.90 p/h (£11.95 p/h in London) in line with the recommendations of the Living Wage Commission. Our average total pay award in 2023 was 8.6%, with a 10% award made to over 45% of our employees, recognising the impact of the ongoing cost-of-living crisis on our lowest paid colleagues.

High quality and impactful learning

In August 2023, we became the first student accommodation provider to earn external accreditation from the Continuous Professional Development Certification Service in recognition of the work we do to enhance work-based skills and knowledge for all employees via The Academy – our learning and development programme.

Also new for 2023 was an experiential learning programme for General Managers, who are key to providing a positive experience for students, as well as their colleagues, on a day-to-day basis.

Case study

Employee forums and employee wellbeing

We're focused on achieving consistency in inclusive leadership and business behaviours, aiming to increase diversity among our workforce and delivering employee wellbeing initiatives.

As a result of our work in this area we were awarded the Diversity Champion Corporate Award and International Inclusion Award 2023/24, which specifically recognised our Diversity, Equity, Inclusion, Belonging and Wellbeing strategy, We are US and our employee forum, Culture Matters.

Culture Matters - Unite Students employee forum

+5 points

Our employee engagement score improved by five points to 70, compared to 2022. This reflects progress on wellbeing and balance.


Training events were delivered throughout 2023, via The Academy - our learning and development programme.


We increased our training events, delivered to employees, by 80% in 2023


Users awarded The Academy - our learning and development programme - an overall Net Promoter Score (NPS) of +86.


Hear from


Corporate blogs
Q&A With Joe Lister and Mike Burt
Q&A with Joe Lister, Chief Executive Officer & Mike Burt, Chief Financial Officer
Q&A with Karan Khanna
Karan leads the operational and commercial functions for Unite Students, working with his team to enhance the student experience, deliver commercial performance and raise brand awareness.
Sailesh Parmar: Fire Service Manager to PBSA Fire Safety
Sailesh Parmar joined Unite Students as Fire Safety Manager for special projects, in 2022. Here, Sailesh describes how he finds working for a PBSA sector leader and its diversity.
Interview: Kashyap Patel, Student Experience Team Member, gains skills
Kashyap Patel is an international student who moved from India to the UK four months ago. He talks about the skills he is developing.

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