ResX360: One year on – celebrating a year of resident-centric innovation

A year ago, we set out on a bold mission: to transform how we understand, support, and serve the students who live with us. That mission became ResX360, a customer relationship management system which allows us to better support residents. It’s designed to connect people, systems, and data in a way that enhances every stage of our residents’ journey. 

More than a technology change, ResX360 represents a new way of working. One year on, it has already reshaped how our teams operate and how we respond to the needs of over 64,000 students in our properties across the UK. 

Why ResX360? Creating a complete picture of every resident 

The purpose behind ResX360 was clear: to build a comprehensive, 360° understanding of each resident so we can support them more effectively. 

Historically, interactions – from wellbeing conversations to maintenance requests – were recorded across multiple systems. This made it harder to see the full picture of a resident’s experience. ResX360 set out to solve that by: 

• Bringing all resident interactions into a single, connected platform 

• Streamlining colleague workflows to ensure faster responses and better consistency 

The goal: better data, better decisions, better outcomes for residents. 

What we’ve achieved one year on 

The results of the first 12 months have exceeded expectations. 

From a technology standpoint, the platform has delivered everything we set out to build. But the real success story is how deeply it has been adopted across the organisation. 

Today, more than 1,700 colleagues actively use ResX360, supported by over 1,400 in-property hand-held devices. This level of engagement has transformed the way we communicate, coordinate, and make decisions – all of which directly benefit the student experience. 

ResX360 has also enabled us to refine internal processes, reduce duplication, and give teams more time to focus on what matters: meaningful, timely support for residents. 

Beyond technology: A long-term strategic pillar 

ResX360 is no longer simply a system, it has become a strategic foundation for how we operate. 

We now have a five-year roadmap that ensures the programme will continue to evolve in line with student expectations, sector needs, and our shared priorities with university partners. With strong data architecture and flexible workflows, we can make improvements faster and more confidently than ever before. 

A recent example is the introduction of our new Welfare Check procedure. ResX360 ensures every interaction is captured and visible to the right teams – essential for safeguarding, early intervention, and continuity of care. This level of cohesion simply wasn’t possible before. 

What’s delivered the greatest value so far? 

Over the past year, two outcomes that stand out: 

1. A single source of truth 

Unifying data has enabled teams to make faster, more joined-up decisions. Whether a resident has raised a wellbeing concern, requested maintenance, or sought help out of hours, the full context is now immediately available and therefore improving both the quality and speed of support. 

2. Strong, enthusiastic adoption

Perhaps the most powerful outcome is cultural. Teams across our properties have embraced ResX360 wholeheartedly, integrating it into everyday practice because it genuinely makes their work easier and more consistent. This has been key to delivering real, on-the-ground change. 

Impact on residents: quicker responses, clearer communication, smoother living 

For our residents, some of the biggest improvements happen seamlessly in the background – but the difference is clear. 

Through the Unite Students App, used by over 46,000 residents each month, residents can log: 

• Maintenance issues 

• Lockouts 

• Noise concerns 

All of these feed directly into the platform, enabling quicker response times and more consistent communication. 

While much of the transformation is behind the scenes, the outcome matches what students expect from modern accommodation: fast, digital, joined-up support whenever they need it. 

Looking ahead: A platform built for the future of student living 

The first year of ResX360 has been defined by innovation, collaboration, and meaningful progress. But this is only the beginning. 

With a clear long-term vision and strong momentum across the organisation, ResX360 will continue to enhance how we support students and demonstrate the value we bring as a trusted partners for universities seeking sector-leading accommodation. 

Our commitment remains the same: To deliver a connected, consistent, and exceptional experience for every resident, every time. 

By Renato Ferreira, Group Operations Transformation Manager, Unite Students